What is Knowledge Management?

The primary goal of knowledge management is to transfer knowledge from one human being to another, in order to enable the one who needs the knowledge to solve a specific problem or handle a specific task.

Therefore, to control this knowledge transfer means to manage it. Hence, the term knowledge management can be defined as:

Knowledge management is controlling the transfer, distribution, and availability of knowledge.

Why is successful Knowledge Management a competitive advantage?

The knowledge of a information technology company is one of its most important intangible assets. In times of globalization and outsourcing reliable and fast access to relevant, current knowledge enables a company to act faster and more efficient than its competitors.

What are the benefits of Lean Knowledge Management?

Traditionally, knowledge management processes are predefined; e.g. it is laid out in detail which document template, data structure, system, or work flow steps have to be used in order to manage knowledge. But knowledge management itself is complex. It is simply not possible to predefine the typical flow of work in knowledge intensive processes in advance. So rather than trying to determine the procedures it is more promising to analyze which factors can be used in order to control the outcome of the knowledge management process.

By respecting the lean knowledge management principles

  • completeness, correctness, and amount of available knowledge,
  • access speed to relevant knowledge,
  • abundance of communication and experiences,
  • frequency and quality of feedback,
  • freedom and support for individualism,
  • respect for culture, identity, and relations,
  • connectability of knowledge and information, and
  • stability

a manager can control the success of knowledge management easily.